Do people want to hear flattery or the truth?
BanCorp Realty believes in full disclosure and firmly believes that even though a person might not like it at first they will certainly appreciate it a short-time later: hearing the cold hard facts of the real estate transaction at hand. “My neighbor three doors down just sold their home for $780,000 and I want you to list my home for the exact same price.” Now we have done our homework in advance on this comparable sale and determined that his home had a custom pool, highly upgraded kitchen and professional front yard landscaping (all of which our prospective client didn’t possess). So, does BanCorp bend to the hopeful client’s wishes and list the home at $780,000 to secure the listing? No we wouldn’t. We would scale it back, adjusting it based on a fair Broker Price Opinion or BPO – if we lose the listing, we lose the listing. With that being said, BanCorp Realty acted with integrity.
Another example where we see a prospective client benefiting from sound advice occurs when we represent a family as a buyer’s agent. Normally we will offer or provide financing through our division UBC Direct Lending, but there are times when a client has already secured outside financing (we won’t show properties if the buyer has not yet been pre-approved for a mortgage – company policy). If we believe that a family is stretching themselves financially, even if the lender says that they are good for the mortgage, we will say so. Just because the lender say you are pre-approved for an $825,000 mortgage doesn’t mean you have to take out an $825,000 loan. Here is a quick example. We know that you are paying for your oldest kid to go to college (something that the lender likely would not know), and you are forking out $2,000 each month for junior’s tuition. We might even just advise you to hold off on buying anything until he finishes college, or simply scaling back the purchase to something more financially reasonable.
Below are the final 7 guarantees that BanCorp posts in our Commitment to Service Excellence. This is final blog posting in a 3 part series outlining our 21 point service guarantees (commitments) we extend to all existing and prospective clients.
Feelings aren't necessarily real and feelings aren't fact. We can be sincere, we can also be sincerely wrong. We will never allow our own personal feelings to cause us to act or react in any business dealing.
We can't secure our clientele excellent results by playing it safe and sitting on the sidelines using the "On you mark, get set, get set, get set..." mindset, afraid to pull the trigger. We will take calculated, disciplined risks when it is in our client's best interest.
It is amazing how fast other real estate companies will give up and throw in the towel at the first sign of danger or dilemma. The doubting and unreliable will always give up at the first sign of trouble. We will always, keep on, keeping on... Seeing each negotiation through to a timely, successful conclusion. Execution combined with resilience in a real estate transaction is a winning combination.
Regardless of the home you live in, if you would like us to describe your home as a "palatial anything" we probably won't be a good fit for you. We have only seen one home in our lives that was palatial and that was in England and there was a real royal family that lived there.
We will highly advise our client's, when it is in our professional opinion, to not fall into the trap of buying a home that is truly stretching their resources. We just don't feel comfortable representing a client that we believe is setting themselves up potentially for a fall down the road, regardless if their lender is willing to make the loan. If we feel a client is stretching or over encumbering themselves - we will say so.
This company was never built or designed to be average. It was never intended to operate under the 'status quo' of the real estate industry. The 'normal' of the real estate industry does not apply to this firm and we settle for nothing less than excellent from any of our team members.
We realize that there must be a balance between our company's pursuit of possibilities and the fulfillment of our corporate responsibility in each action we take each word that we speak and we believe that actions speak louder than words, standing against people who simply go through the motions out of pretense or for show.
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